Refunds and returns are applicable under the following conditions:

• The product is defective, damaged, or expired at the time of delivery.
• The product delivered is incorrect or does not match your order.
• The request for a refund or return is made within 7 days of receiving the product.

The following items are not eligible for refunds or returns:

• Products that have been opened, used, or tampered with.
• Items purchased under special promotions or marked as non-returnable.
• Personal care and hygiene products, unless defective or damaged.

• Contact our customer support team at [Info@eionhealthcare.com] to initiate a return request.
• Provide the order details and a description of the issue.
• Ensure the product is in its original packaging and condition for return.
• Once approved, our team will guide you on how to send the product back to us.

• Refunds are processed after the returned product is received and inspected.
• If approved, the refund will be credited to your original payment method within 7-10 business days.
• For COD orders, refunds will be issued via bank transfer or store credit.

In case of damaged or incorrect products, please notify us within 48 hours of receiving the delivery. Provide clear photos of the product and packaging to help us resolve the issue quickly.

Orders can be canceled before they are dispatched. Please contact us immediately to process a cancellation. Refunds for canceled orders will be initiated within 3-5 business days.

For any questions or assistance regarding refunds and returns, feel free to reach out to us:

Email: info@eionhealthcare.com
Phone: +91-9427216120,  +91-9512010120

We are here to ensure your experience with Eion Healthcare is smooth and satisfactory.